检索按钮推送事件

一、在线客服消息检索事件消息

1.1 字段说明

字段名称字段类型字段描述
sessionIdString会话id
contentString消息内容
eventTimeString时间点
visitorIdString访客id
callAgentString接待座席名称
callAgentNumberString接待座席工号
sourceString事件来源
pushTypeString事件类型
eventIdString事件 id
timestampString事件时间戳

1.2 推送示例

{ "eventId": "1125689367447277568", "eventTime": "2026-10-22 21:40:00", "source": "im", "sessionId": "e1e92897-bd30-4406-87cd-e1bbf84a77e6", "callAgentNumber": "80111", "content": "555", "callAgent": "王荣毅", "pushType": "onlineCustomerServiceMessageEvent", "timestamp": 1792676400505, "visitorId": "1090@7RePy0A4j1ba24jm@wo1umveg@web" }

二、实时转写检索事件消息

2.1 字段说明

字段名称字段类型字段描述
callIdString通话id
contentString消息内容
eventTimeString时间点
customerNumberString客户手机号
callAgentString接待座席名称
callAgentNumberString接待座席工号
sourceString事件来源
pushTypeString事件类型
eventIdString事件 id
timestampString事件时间戳

2.2 推送示例

{ "callId": "1125689743249608704", "eventId": "1125689809828909056", "eventTime": "1792676505", "source": "call", "callAgentNumber": "80111", "customerNumber": "18783184074", "content": "这个运气嘛,叫啥?", "callAgent": "王荣毅", "pushType": "realtimeTranscriotionEvent", "timestamp": 1792676505978 }
2026-10-27